Cancellation Policy
How to cancel a PharmGrowth plan, what happens to your website, domain and data, and the notice that applies.
Last updated · 29 August 2026
Cancel anytime
There are no contracts and no minimum terms with PharmGrowth. You can cancel your subscription at any time by contacting us at support@pharmgrowth.co.
How cancellation works
- Email us at support@pharmgrowth.co to request cancellation
- Your website will remain live until the end of your current billing period
- No further payments will be taken after your cancellation is confirmed
- Your Stripe subscription is cancelled within 5 working days, and no further payments are taken
Content export
Upon cancellation you may request an export of your website content (text, images) and of the data submitted through your website within 30 days. After 30 days your website and its stored submissions are deleted, in line with the retention periods in our data protection statement; account and billing records are kept only as long as tax and accounting law requires.
Domain names
If we registered a domain on your behalf, we can transfer it to you upon cancellation. Please request this at the time of cancellation. Domain transfer may incur a small fee from the registrar.
Refunds
Monthly subscription fees are non-refundable once a billing period has started. Setup fees (including the Website + Shop setup fee and any fees agreed as part of an White Label App quote), and domain fees, are non-refundable once work has commenced.
Contact
To cancel or for any questions, email us at support@pharmgrowth.co. We aim to respond within 1 working day.