Patient engagement
Repeat ordering, nominations, fewer phone calls and the messages that keep patients loyal.
Online repeat prescription ordering: what a good form looks like
How repeat ordering works in England, what a pharmacy website repeat form should ask for, and what has to happen behind it.
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All patient engagement guides
Online repeat prescription ordering: what a good form looks like
How repeat ordering works in England, what a pharmacy website repeat form should ask for, and what has to happen behind it.
Read the guidePatient experienceKeeping patients informed: communication that builds loyalty
From “your prescription is ready” to service reminders: how proactive communication turns pharmacy patients into loyal ones.
Read the guideOperationsHow to cut phone interruptions without cutting service
The pharmacy phone rings all day with the same questions. How online forms and a good website reduce call volume without harming patients.
Read the guideNHS servicesThe NHS App, EPS and your pharmacy: what owners should know
How the NHS App and the Electronic Prescription Service shape where patients’ prescriptions go, and what pharmacies can do about it.
Read the guideSee your own pharmacy on it before you decide.
Tell us your pharmacy name and postcode. We’ll build a working site with your services on it and send you the link in about seven days. If you don’t like it, you walk away and it costs you nothing.